Data Retention Policy
Last updated: April 3, 2026
This Data Retention Policy explains how long HOADispute.com retains different types of data, why we retain it, and what happens when data is deleted. We retain data only as long as necessary to provide the service and meet legal obligations.
Retention Schedule
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information (email, profile) | Duration of account + 30 days after deletion | Required to operate the service and process deletion requests |
| Dispute files & tool data | Duration of account + 30 days after deletion | Core service data; deleted with account |
| Generated documents & templates | Duration of account + 30 days after deletion | User-created content; deleted with account |
| Payment records | 7 years | Legal and tax compliance requirements |
| Support correspondence | 3 years | Dispute resolution and service improvement |
| Server & access logs | 90 days | Security monitoring and debugging |
| Analytics data (aggregated) | Indefinite (anonymized) | Product improvement; no personal identifiers retained |
| Deleted account data | 30 days post-deletion | Recovery window; permanently purged after 30 days |
Account Deletion
When you delete your account, we begin the deletion process immediately. Your data is fully purged within 30 days. During this 30-day window, you may contact us to recover your account if the deletion was accidental.
Payment records are retained for 7 years as required by tax and accounting regulations, even after account deletion. These records contain only transaction data (amount, date, product) and not your dispute content.
Backups
We maintain encrypted database backups for disaster recovery purposes. Backups are retained for up to 30 days. When your data is deleted from the primary database, it will be purged from backups within 30 days as backups cycle out.
Data Requests
You may request a copy of your data or request deletion at any time by contacting us at privacy@hoadispute.com. We will respond within 30 days.
Data export requests will be fulfilled in a machine-readable format (JSON or CSV) within 30 days of the request.
Legal Holds
In certain circumstances, we may be required to retain data beyond our standard retention periods due to legal proceedings, regulatory requirements, or law enforcement requests. In such cases, we will retain only the data required and for only as long as legally necessary.
Related Legal Pages